Complaints

The complaint procedure is designed to ensure that complaints are properly investigated and are given careful and fair consideration.

Most problems can be solved by simply talking to an appropriate member of staff and letting them know what you think has gone wrong.  

You can also speak to an Adviser at the Students' Association Advice Place. Advisers have experience and knowledge of University procedures and can also assist with potential complaints about interpersonal matters involving students or staff. 

We are committed to providing an excellent education and high-quality services to our students from enrolment to graduation.  We value the information that we can learn from your comments or complaints as they can help us improve the student experience.  

If something goes wrong or you are dissatisfied with what we are providing, please tell us  – you should feel free to raise matters of concern without risk of disadvantage. The log of a complaint is not connected in any way to your student record. 

The University's complaint procedure webpage will give you information on: 

  • The sorts of things about which you can and can’t submit a formal complaint  
  • Who can make a complaint
  • How and when to submit a complaint
  • Stages of investigation that may take place
  • Possible resolutions

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