How to make a complaint and how it will be handled. Most problems can be solved by simply talking to an appropriate member of staff and letting them know what you think has gone wrong. You can also speak to an Adviser at the Students' Association Advice Place. Advisers have experience and knowledge of University procedures and can also assist with potential complaints about interpersonal matters involving students or staff. The Advice Place The University Complaint Procedure We are committed to providing an excellent education and high-quality services to our students from enrolment to graduation. We value the information that we can learn from your comments or complaints as they can help us improve the student experience. If something goes wrong or you are dissatisfied with what we are providing, please tell us – you should feel free to raise matters of concern without risk of disadvantage. The log of a complaint is not connected in any way to your student record. The University's complaint procedure webpage will give you information on: The sorts of things about which you can and can’t submit a formal complaint Who can make a complaintHow and when to submit a complaintStages of investigation that may take placePossible resolutions The University’s complaint handling procedure This article was published on 2024-06-17
